Urgent Care & Emergency Services
Providing education resources for prompt care readiness
From overcrowding to vague scope of care guidelines, the issues facing urgent care and emergency clinics almost always end up impacting patients. Healthcare leaders are wrestling with ways to reduce hospital admissions, address staffing attrition and integrate technology. HealthStream offers a number of solutions to increase staff retention, mitigate risk and improve patient care in urgent care and emergency services settings.
Select Partners
Mitigating risk & increasing preparedness for urgent care
The rise of cost-conscious, healthcare consumerism, as well as a need for quicker care delivery, has fueled the rapid growth of urgent care.
While emergency rooms are equipped to treat life-threatening events, urgent care centers deliver prompt, convenient medical care at a fraction of the cost.
There are more than 9,000 urgent care facilities in the United States—a growing competitive market that doesn’t seem to be slowing down. As patient preferences for quick and convenient care delivery options continue to rise, urgent care facilities must take the necessary steps to streamline processes for onboarding, clinical and non-clinical training, and coordination of care.
At HealthStream, we understand the impact of the patient and family experience on an organization’s financial health. We also understand the importance of mitigating risk, increasing clinical competencies, and improving efficiency. With HealthStream as your partner, providers have access to necessary regulatory training, professional development education for corporate staff, and CE training to ensure diverse groups of clinicians function cohesively as a unit.
Clinical Development
Retain competent staff in a high-demand environment by offering learning and engagement opportunities
Delivering timely, emergency medical care – at a fraction of the cost - while battling high turnover rates and tight margins can impact delivery of care. HealthStream works with urgent care and emergency service providers to align with state and federal regulatory requirements.
HealthStream offers products with meaningful solutions, allowing your facility to address staffing challenges, such as retention and engagement. The following are especially useful in the urgent care and emergency services setting:
Onboarding with Jane®
Harness the power of intelligence to create personalized education plans and measure competency across knowledge and clinical judgment domains.
Checklist
Enhance outcomes by ensuring employees follow the right steps in the correct sequence with this award-winning program.
CE Unlimited with Jane®
Empower clinicians to grow and thrive in their careers through professional development and certification.
EBSCO'S Dynamic Health
Provide clinical staff with the fast, evidence-based answers and skills support they need, when they need it most – at the point of care.
Quality & Compliance
Establish a culture of safety, compliance, and equity and belonging that prioritizes outcomes
The popularity of urgent care centers has surged rapidly in the last several years. As the trend continues, it will become increasingly important to ensure safe, compliant patient care remains a top concern.
Our Quality & Compliance solutions help your organization navigate an ever-changing landscape of regulations and issues.
Quality Managment
Pinpoint regulatory compliance issues, upgrade your facility’s overall quality of care, and increase census.
Health Equity & Belonging
Promote a culture of safety and belonging to elevate the health of the communities you serve.
Hospitality & Food Safety
Train your service teams with short video lessons designed to optimize time, engage employees, and improve efficiency.
Specialty-Focused Content
Provide knowledge access and skills development necessary for urgent care staff
To meet the expectations of patients seeking urgent care centers for quick and cost-friendly care, you must build and retain a skilled workforce.
HealthStream partners with leading organizations across the country to develop programs that address the specific needs of urgent care staff while promoting and maintaining quality of care in these settings.
Medical Assistant Orientation
An orientation course to improve the patient experience by developing knowledgeable medical assistants and validating key skills.
Quality Emergency Care (EC)
Quality Emergency Care (EC) provides knowledge and skills needed to effectively reduce the risk of harm in the Emergency Care setting
Population Health Management Library
Designed to help promote and maintain quality care while improving clinician acuity for treating individuals with multiple chronic conditions.
EMS Library
Provide over 70 hours of CAPCE approved courses that are designed to meet recertification requirements of all EMS personnel.
Resuscitation
Improve resuscitation proficiencies and meet regulatory requirements
Resuscitation skills are vital in any healthcare organization and urgent care is no exception, given the wide variety of patient care needs present in this setting.
Increase staff confidence and develop role-based competencies to improve resuscitation team response time and accuracy.
Workplace Safety Education
Train your non-medical staff with the knowledge and skills they need for effective and timely response in the event of an emergency.
Resuscitation Suite
The smarter, more flexible choice for resuscitation, our adaptive solution focuses on high performance CPR.
Resuscitation Specialty Sims
Unparalleled role-based resuscitation training in a simulated environment.
Learning
Maximize learning opportunities for your urgent care staff
Staffing expertise at an urgent care center can be complex, depending upon patient mix. Employees need training experiences that will help them thrive in this environment. Impactful learning and improved patient outcomes can be achieved with the right learning management tools.
Learning Center
Utilize tailored learning to effectively train individual team members in any department.
Learning Analytics
Gain insight into analytics that can improve quality and efficiency, and identify time and cost savings, and bolster confidence in your education programming.
Video Platform
Deliver engaging, company approved video learning content, on-demand and anywhere staff are located.
HealthStream Performance Center
Evaluate, track, report and remediate staff performance with an easy-to-use, cloud-based management system to facilitate individual and organization goals.
Credentialing
Securely collect and distribute validated provider data
Empower your health care organization to streamline credentialing, appointments, and connected downstream processes.
CredentialStream delivers pre-configured workflow streams, industry-backed content, and standardized data tables to help you improve efficiency and interoperability.
Enroll
Navigate enrollment confidently. Accelerate reimbursement from governmental and commercial payers using verified provider information, pre-configured enrollment forms, and exportable rosters.
Onboard
Unify the provider onboarding experience. Improve visibility into course completions, malpractice insurance underwriting, EMR credentials processing, and more.
Privilege
Drive clinical excellency. Master privileging with pre-coded delineation forms and transparent volume and performance reports that feed streamlined competency reviews.
Evaluate
Objectively monitor and assess clinical competency. Achieve timely and quality-driven provider performance reviews and collaboration across your reviewing committee.
Scheduling
Engage and empower your staff with ShiftWizard by HealthStream. ShiftWizard offers a seamless solution to simplify scheduling processes, increase staff efficiency, improve visibility, and enhance communication across your organization. With a range of innovative features and a user-friendly interface, ShiftWizard empowers you to have the right staff in the right place at the right time to create a workplace where your people flourish and care thrives.
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