The rise of cost-conscious, healthcare consumerism, as well as a need for quicker care delivery, has fueled the rapid growth of urgent care.
While emergency rooms are equipped to treat life-threatening events, urgent care centers deliver prompt, convenient medical care at a fraction of the cost.
There are more than 9,000 urgent care facilities in the United States—a growing competitive market that doesn’t seem to be slowing down. As patient preferences for quick and convenient care delivery options continue to rise, urgent care facilities must take the necessary steps to streamline processes for onboarding, clinical and non-clinical training, and coordination of care.
At HealthStream, we understand the impact of the patient and family experience on an organization’s financial health. We also understand the importance of mitigating risk, increasing clinical competencies, and improving efficiency. With HealthStream as your partner, providers have access to necessary regulatory training, professional development education for corporate staff, and CE training to ensure diverse groups of clinicians function cohesively as a unit.
Delivering timely, emergency medical care – at a fraction of the cost - while battling high turnover rates and tight margins can impact delivery of care. HealthStream works with urgent care and emergency service providers to align with state and federal regulatory requirements.
HealthStream offers products with meaningful solutions, allowing your facility to address staffing challenges, such as retention and engagement. The following are especially useful in the urgent care and emergency services setting:
Give clinical staff the curated recommendations they need through patented intelligence and critical thinking support, mitigating patient risk.
This award-winning program allows organizations to create checklists and associate evaluators, who can then assess employees against pre-defined steps.
Empower clinicians to grow and thrive in their careers through professional development and certification.
The popularity of urgent care centers has surged rapidly in the last several years. As the trend continues, it will become increasingly important to ensure safe, compliant patient care remains a top concern.
Our Quality & Compliance solutions help your organization navigate an ever-changing landscape of regulations and issues.
Competency-Based Quality Education
Leading competency-based education offered in partnership with the National Association for Healthcare Quality (NAHQ).
Health Equity & Belonging
Create a culture that will optimize employee retention and improve the health of your community.
To meet the expectations of patients seeking urgent care centers for quick and cost-friendly care, you must build and retain a skilled workforce.
HealthStream partners with leading organizations across the country to develop programs that address the specific needs of urgent care staff while promoting and maintaining quality of care in these settings.
Medical Assistant Orientation
An orientation course to improve the patient experience by developing knowledgeable medical assistants and validating key skills.
Quality Emergency Care (EC)
Quality Emergency Care (EC) provides knowledge and skills needed to effectively reduce the risk of harm in the Emergency Care setting
Population Health Management Library
Designed to help promote and maintain quality care while improving clinician acuity for treating individuals with multiple chronic conditions.
Resuscitation skills are vital in any healthcare organization and urgent care is no exception, given the wide variety of patient care needs present in this setting.
Increase staff confidence and develop role-based competencies to improve resuscitation team response time and accuracy.
Workplace Safety Education
Train your non-medical staff with the knowledge and skills they need for effective and timely response in the event of an emergency.
The smarter, more flexible choice for resuscitation, our adaptive solution focuses on high performance CPR.
Staffing expertise at an urgent care center can be complex, depending upon patient mix. Employees need training experiences that will help them thrive in this environment. Impactful learning and improved patient outcomes can be achieved with the right learning management tools.
Utilize tailored learning to effectively train individual team members in any department.
Gain insight into analytics that can improve quality and efficiency, and identify time and cost savings, and bolster confidence in your education programming.
Deliver engaging, company approved video learning content, on-demand and anywhere staff are located.
Empower your health care organization to streamline credentialing, appointments, and connected downstream processes.
CredentialStream delivers pre-configured workflow streams, industry-backed content, and standardized data tables to help you improve efficiency and interoperability.
Navigate enrollment confidently. Accelerate reimbursement from governmental and commercial payers using verified provider information, pre-configured enrollment forms, and exportable rosters.
Unify the provider onboarding experience. Improve visibility into course completions, malpractice insurance underwriting, EMR credentials processing, and more.
Drive clinical excellency. Master privileging with pre-coded delineation forms and transparent volume and performance reports that feed streamlined competency reviews.
NurseGrid™ and Keener™ help nurses take control of their schedules, practice self-care, and build a more sustainable career.
Real-time technology that engages nurses and healthcare workers from HealthStream.
Provide an easier way to view healthcare staff capacity insights while seeing a patient’s journey with HealthStream’s operational intelligence and machine learning products.
Let us show you how HealthStream’s Urgent Care & Emergency Services program can transform concern into confidence with a coordinated team, equipped to deliver expert care.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.View All Learning & Performance
When you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.View All Quality & Compliance
Fulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.View All Products
HealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.View All Reimbursement
Improve the preparedness of your staff, increase survival rates, and cut costs with the advanced resuscitation training services from HealthStream.View All Resuscitation
Expand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.View All Clinical Development
Delivers everything you need to request, gather, and validate information about a provider to create a single source of truth for downstream processes.View All Credentialing
Make sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.View All Scheduling & Capacity Management